Vinay Sai Draksharam

5 UX Design Tips for User-Centric Cybersecurity Products

Through empathy and understanding, it’s absolutely possible to bring consumer-grade delight to your users. How? We’ve put together a list of 5 research-backed UX design tips to help you create a top-tier user experience.

Mar 14, 2024 7 Min Read Design Doing
UX Ignite UX Ignite
Season 1 - Episode 9
Aligning Research with Business Goals, Democratizing Research, Inclusive Research with Kristin Sjo-Gaber

In this fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Kristin Sjo-Gaber, the leader of the Design Research and Strategy team at athenahealth, discusses the democratization of research and its impact on organizations.

Vinay Sai Draksharam

User-Centric Design: The Power and Competitive Edge for Cybersecurity Digital Products

Technology, with its rapid advancements and widespread sources, can be quickly caught up to and replicated. But creating a truly exceptional user experience is different. User-centric product design takes time, expertise, and dedication. And the companies that...

Mar 13, 2024 2 Min Read UX Design Strategy
UX Ignite UX Ignite
Season 1 - Episode 8
Impact at the Intersection of UX & Customer Success with Matt Zelen

In this fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Matt Zelen, Chief Customer Officer at User Testing. They discuss the intersection of user experience and customer experience, the importance of collaboration between customer success and product design, and the strengths of UX designers and user researchers.

Owning the Intersection of Cybersecurity Domain and User-Centric Design

With an evolving cyber threat landscape, it’s no wonder product leads like you are overwhelmed. Trying to develop a top-performing, threat-thwarting, industry-leading cybersecurity product right now is…a lot.  There is a constant stream of new regulations, required...

Mar 1, 2024 7 Min Read UX Design Strategy
UX Ignite UX Ignite
Season 1 - Episode 7
Bridging the Gap: UX’ers as Diplomats with Leo Frishberg

In this UX Ignite fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Leo Frishberg, Director of User Experience at athenahealth, shares his journey and insights in the field of user experience. He discusses the importance of user experience in healthcare and how it impacts patient, provider, and doctor experiences.

Kuldeep Kelkar

How to Turn Top Decision Makers Into User Research Champions

You’re a believer in the power of user research to transform product experiences. But despite your passion and persistence, you face an uphill battle getting stakeholders to fully appreciate its value. It’s equally challenging as it is...

Feb 27, 2024 9 Min Read UX Research
UX Ignite UX Ignite
Season 1 - Episode 6
From Research to Influence: Elevating UX with Roberta Dombrowski

In this fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Roberta Dombrowski, a Research Partner, Maze & Leadership Coach, discusses various topics related to the UX profession. She highlights the strengths of UX professionals, such as their empathy and creativity. She also addresses areas for improvement in the UX community, including the need for researchers to develop business and strategy skills.

UX Ignite UX Ignite
Season 1 - Episode 4
Creating Connections: The Synergy of UX and CX – Becky Staker

In this fireside chat hosted by Kuldeep Kelkar, Senior Partner, UXReactor, interviews Becky Staker, Vice President of Customer Experience at Actian. They discuss the intersection of user experience (UX) and customer experience (CX) and how they work together to create a holistic customer journey. They explore the roles and responsibilities of UX and CX professionals and the importance of cross-functional collaboration.

Kuldeep Kelkar

Competitive UX Benchmark for Health Insurance Providers (Blue Shields of California, Kaiser Permanente, and Cigna)

Research Team: Jamie Yoo, Maria Mona, Shreya Avirneni, and Sandra Mateus. Health Insurance providers in the US spend billions of dollars on digital transformation. Yet, at best, the website experience of Health Insurance providers is “Poor” to...

Feb 7, 2024 6 Min Read UX Research