Vinay Sai Draksharam

Navigating Complexity: The Power of User-Centric Design in Networking

Summary: In the ever-evolving landscape of network infrastructure, merely relying on technical solutions is no longer sufficient for achieving industry leadership. There is a critical need for user-centric design to simplify complex systems, enhance usability, and empower...

Jun 11, 2024 5 Min Read UX Design Strategy
Vinay Sai Draksharam

Improve User Engagement Through Experience Audit

Summary: Creating a product involves significant effort, from studying the market and determining what to build, to actually building the product and constantly evaluating how it can be improved. Despite this, you might still hear comments like:...

Jun 6, 2024 7 Min Read UX Design Strategy
Jamie Yoo

Transforming Insights into Action: Tips for Getting the Most Out of Your Customer Journey Maps

Summary: Customer journey maps leverage extensive data to drive actionable business insights, helping companies move from data overload to strategic action. Effective journey mapping involves defining objectives, selecting focused user segments, choosing the right map type, and...

Jun 3, 2024 9 Min Read UX Design Strategy
Customer Journey Mapping Workshop by UXReactor
Kuldeep Kelkar

How to Present User Research Insights So Non-Research Stakeholders Will Listen

As a user researcher, you dedicate your work life to uncovering deep insights about your product’s users. But too often, all that data seemingly gets lost in the abyss. Rather than influencing strategy and decision-making, your findings...

Apr 16, 2024 1 Min Read UX Research
UX Ignite UX Ignite
Season 1 - Episode 11
Unveiling the Future of UX: Perspectives with Janelle Estes

In this #UXIgnite fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Janelle Estes, Faculty Lecturer, Bentley University and former Chief Insights Officer at UserTesting. They discuss various topics related to the UX industry, including the implications of AI, future skills, amplifying impact, and transitioning into leadership roles.

UX Ignite UX Ignite
Season 1 - Episode 10
The Future of User Research: AI and Beyond with Andy MacMillan

Guest Andy MacMillan, CEO UserTesting and host Kuldeep Kelkar, Senior Partner, UXReactor talkabout the value of user research and the role of AI in the field. Andy shares his journey to becoming a CEO and emphasizes the importance of incorporating user feedback throughout the product development process.

Kuldeep Kelkar

AI for UX: User Research Prompt Best Practices and Framework

Research conducted by Kuldeep Kelkar and Jamie Yoo In the #uxignite podcast, Jakob Nielsen encouraged the UX community to embrace Artificial Intelligence and Machine Learning (AI/ML) to boost productivity. His pivotal advice was simple: “Start small, but...

Mar 27, 2024 6 Min Read UX Research
Prompt Best Practices (REFINE)
UX Ignite UX Ignite
Season 1 - Episode 9
Aligning Research with Business Goals, Democratizing Research, Inclusive Research with Kristin Sjo-Gaber

In this fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Kristin Sjo-Gaber, the leader of the Design Research and Strategy team at athenahealth, discusses the democratization of research and its impact on organizations.

UX Ignite UX Ignite
Season 1 - Episode 8
Impact at the Intersection of UX & Customer Success with Matt Zelen

In this fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Matt Zelen, Chief Customer Officer at User Testing. They discuss the intersection of user experience and customer experience, the importance of collaboration between customer success and product design, and the strengths of UX designers and user researchers.

UX Ignite UX Ignite
Season 1 - Episode 7
Bridging the Gap: UX’ers as Diplomats with Leo Frishberg

In this UX Ignite fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Leo Frishberg, Director of User Experience at athenahealth, shares his journey and insights in the field of user experience. He discusses the importance of user experience in healthcare and how it impacts patient, provider, and doctor experiences.