Satyam joins the episode of Innovation Meets Leadership Podcast to discuss the importance of being user-centric in business. Satyam emphasizes understanding user pain points and suggests techniques like empathy maps, persona exercises, and experience roadmaps to achieve this. He explains the role of a Chief Experience Officer and how it can improve overall user experience. He also discusses the importance of experience transformation and how companies can focus on user-centered practices to innovate and solve current problems.